Remote Web Chat Specialist

Job Description:DMCI is seeking a Remote Web Chat Specialist to join our team in Cebu, Central Visayas, Philippines. This part-time position is ideal for someone who is passionate about providing exceptional customer service and has excellent communication skills.

Responsibilities:1. Engage with customers via web chat to provide information, answer questions, and resolve issues in a timely and professional manner.2. Utilize critical thinking skills to effectively troubleshoot and escalate complex customer inquiries.3. Maintain accurate records of customer interactions and transactions.4. Collaborate with team members to ensure a seamless customer experience.5. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.6. Meet or exceed performance goals related to response times and customer satisfaction.

Requirements:1. Strong written communication skills and a high level of proficiency in English.2. Ability to work independently and manage time effectively in a remote environment.3. A positive attitude and strong work ethic.4. Excellent critical thinking skills and problem-solving abilities.5. Willingness to learn and adapt to new technologies and processes.6. Previous customer service experience is a plus but not required.7. Must have access to a reliable internet connection and a quiet workspace.

Benefits:1. Vision insurance coverage.2. Visa sponsorship for eligible candidates.3. Free accommodation for team members based in the Cebu area.4. Opportunities for unlimited personal and professional growth in a supportive and collaborative working environment.

Equal Opportunity Statement:DMCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to any legally protected status.

Deadline to apply:July 13, 2024

If you are a hardworking individual with a passion for customer service and a desire to grow professionally, we encourage you to apply for the Remote Web Chat Specialist position at DMCI. Join our team and be a part of an exciting opportunity to make a difference in the lives of our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.