Remote Web Chat Specialist

Job Description:

Penshoppe is seeking a Remote Web Chat Specialist to join our team in Caloocan, NCR, PH. As a full-time Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities:
- Respond to customer inquiries and provide assistance through web chat
- Resolve customer issues and complaints in a timely and professional manner
- Provide product information and recommendations to customers
- Upsell products and services to increase sales revenue
- Collaborate with other team members to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Meet and exceed performance targets and goals

Requirements:
- Independent and resilient personality traits
- Strong negotiation and presentation skills
- Excellent written communication skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using web chat platforms and CRM software
- Experience in customer service or sales roles
- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
- Paid sick leave
- Free food
- Parental leave
- Supportive working environment that encourages personal and professional development

Equal Opportunity Statement:
Penshoppe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: ********

If you meet the requirements and are looking for a challenging and rewarding opportunity as a Remote Web Chat Specialist, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.