**Job Title:** Remote Web Chat Officer
**Company:** Robinsons Land Corporation
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
---
**Job Description:**
Robinsons Land Corporation is seeking a highly motivated and detail-oriented Remote Web Chat Officer to join our dynamic team. This entry-level position is ideal for individuals looking to contribute to a leading real estate company while working from the comfort of their home. The successful candidate will be responsible for managing customer interactions via web chat, providing support and information to enhance client satisfaction and engagement.
As a Remote Web Chat Officer, you will play a critical role in representing our brand and aiding customers in navigating our services. We value creativity and teamwork, and we are looking for an independent and hardworking individual who thrives in an entrepreneurial atmosphere.
---
**Key Responsibilities:**
- **Customer Engagement:** Effectively manage customer inquiries via web chat in a timely and professional manner. Provide accurate information regarding our products, services, and ongoing promotions.
- **Issue Resolution:** Address and resolve customer issues, escalating complex situations to senior team members as necessary while maintaining a high level of customer satisfaction.
- **Product Knowledge:** Stay up-to-date on new products, services, and changes within the company to ensure accurate and helpful communication with customers.
- **Data Entry:** Document all customer interactions and feedback in CRM systems to help improve service quality and identify trends.
- **Team Collaboration:** Work closely with other team members to ensure a seamless customer experience and share insights for improving communication strategies.
- **Feedback Loop:** Gather customer feedback and contribute suggestions on ways to enhance the web chat experience and address customer needs more effectively.
- **Performance Reporting:** Assist in preparing regular reports on chat volume, resolution rates, and customer satisfaction metrics.
- **Adherence to Policies:** Follow all company policies and procedures, ensuring a compliant and professional exchange with customers at all times.
---
**Requirements:**
- **Education:** High school diploma or equivalent; bachelor's degree in a related field preferred but not required.
- **Experience:** At least one year of experience in customer service or related field, preferably in a remote environment.
- **Technical Skills:** Proficient in using online chat platforms, CRM tools, and Microsoft Office Suite (Word, Excel, Outlook).
- **Communication Skills:** Excellent verbal and written communication skills with a keen attention to detail.
**Personality Traits:**
- **Independent:** Ability to work autonomously and take initiative in managing customer interactions.
- **Hardworking:** Demonstrate a strong work ethic and dedication to achieving results.
**Soft Skills:**
- **Teamwork:** Ability to effectively collaborate with team members to achieve common goals.
- **Creativity:** Bring innovative ideas to enhance customer engagement and improve service delivery.
---
**Benefits:**
- Company-provided equipment to facilitate remote work.
- Transport allowance to support commuting needs for onsite meetings or events.
- Disability insurance to provide security and peace of mind.
---
**Working Environment:**
At Robinsons Land Corporation, we foster an entrepreneurial atmosphere within our established organization, encouraging our employees to think creatively, take initiative, and contribute to the company's goals while growing their professional skills.
---
**Application Deadline:** Please submit your application by September 21, 2024.
---
**Equal Opportunity Statement:**
Robinsons Land Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
