**Job Title:** Remote Web Chat Associate
**Company:** United Laboratories
**Location:** Quezon City, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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**Job Description:**
United Laboratories, a dynamic and innovative company dedicated to excellence in the pharmaceutical industry, is looking for a motivated and detail-oriented Remote Web Chat Associate to join our team. This part-time position offers the opportunity to work in a fast-paced environment, responding to customer inquiries through our web chat platform. As a key player in our customer support team, you will ensure a positive experience for our clients and provide timely solutions to their needs.
**Key Responsibilities:**
- **Customer Interaction:** Engage with customers through our web chat system, providing accurate and timely responses to inquiries related to products, services, and company information.
- **Issue Resolution:** Effectively identify and troubleshoot customer issues, using critical thinking skills to propose appropriate solutions, ensuring customer satisfaction and retention.
- **Documentation:** Maintain detailed records of customer interactions, issues, and resolutions in our customer management system to facilitate follow-up and reporting.
- **Collaboration:** Work closely with other team members and departments, including Sales, Marketing, and Technical Support, to relay customer feedback and enhance service quality.
- **Product Knowledge:** Continuously update yourself on product offerings, policies, and promotions to provide the most current and relevant information to customers.
- **Performance Metrics:** Meet or exceed individual performance metrics, including response time, customer satisfaction ratings, and issue resolution time.
- **Training and Development:** Participate in ongoing training and professional development sessions to enhance your skill set and adapt to changes in customer service best practices.
- **Adaptability:** Be prepared to learn new tools and technology to enhance customer service delivery as part of a continuously evolving work environment.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in a customer service or support role, with a strong emphasis on web-based communication platforms.
- **Digital Proficiency:** Comfortable using chat software and other digital communication tools, with a basic understanding of troubleshooting common technical issues.
- **Personality Traits:**
- Independent – Able to work with minimal supervision and take initiative in problem-solving.
- Driven – Demonstrates a strong motivation to achieve goals and deliver excellent service.
- **Soft Skills:**
- Adaptability – Ability to adjust to new information, challenges, and changing circumstances.
- Critical Thinking – Skillful in analyzing situations to make informed decisions and suggest improvements.
- **Education:** A degree or diploma in a relevant field is preferred but not mandatory based on experience.
**Benefits:**
- Vision Insurance
- Life Insurance
- Disability Insurance
**Working Environment:**
At United Laboratories, we foster a culture of ongoing learning and development, encouraging our team members to pursue personal and professional growth. We believe that investing in our employees is crucial for the overall success of our organization.
**Application Deadline:** October 4, 2024
**Equal Opportunity Statement:**
United Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
