Remote Web Chat Associate

Job Description:

San Miguel Corporation is seeking a Remote Web Chat Associate to join our team in Cebu, Central Visayas, PH. As an Associate Level position, we are looking for someone with at least 4 years of experience in a similar role. The ideal candidate will be motivated, confident, innovative, and skilled in negotiation.

Responsibilities:
- Respond to customer inquiries and provide support through web chat
- Assist customers with product information, troubleshooting, and issue resolution
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills
- Collaborate with other team members to ensure a seamless customer experience
- Utilize CRM systems to track customer interactions and provide accurate information
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:
- At least 4 years of experience in a customer service or web chat role
- Strong communication skills and the ability to multitask in a fast-paced environment
- Proficiency in using web chat platforms and CRM systems
- Ability to work independently and as part of a team
- Motivated and confident with a strong focus on innovation and negotiation skills

Benefits:
- Retirement plan
- Parental leave
- Joining Bonus

Working Environment:
At San Miguel Corporation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and a commitment to customer satisfaction.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.