### Job Description: Remote Web Chat Assistant
**Company:** Monde Nissin
**Location:** Quezon City, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience Required:** 0
#### About Monde Nissin:
At Monde Nissin, we pride ourselves on nurturing an entrepreneurial spirit, empowering our employees to innovate and thrive within a supportive environment. As a leading player in the food manufacturing industry, we are committed to delivering high-quality products to our consumers while maintaining our values of integrity, teamwork, and excellence.
#### Job Overview:
We are seeking an enthusiastic and reliable Remote Web Chat Assistant to join our dynamic team. In this entry-level position, you will be the first point of contact for our customers through online chat, providing them with exceptional service and support. Your role is critical in ensuring that our customers receive timely and accurate information about our products and services, showcasing your adaptability and kindness while working towards our shared goals.
#### Key Responsibilities:
- **Customer Interaction:** Engage with customers via web chat, responding promptly and accurately to inquiries about our products, services, and promotions.
- **Issue Resolution:** Assess customer needs and effectively troubleshoot inquiries, providing solutions or escalating complex issues to the appropriate departments.
- **Data Entry:** Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system.
- **Feedback Collection:** Gather customer feedback and insights during chats and share them with relevant teams to improve service delivery and product offerings.
- **Product Knowledge:** Continuously update yourself on the latest product information and company policies to effectively assist customers.
- **Cooperation:** Collaborate with team members and other departments to ensure seamless communication and service delivery for customer inquiries.
- **Time Management:** Prioritize tasks efficiently to manage multiple chats concurrently while ensuring high-quality responses within established timeframes.
- **Reporting:** Assist in preparing weekly reports on chat interactions and customer feedback for management review.
#### Requirements:
- **Education:** High school diploma or equivalent; a background in customer service, marketing, or communications is a plus but not required.
- **Experience:** No prior experience necessary; however, experience in customer service or sales is an advantage.
- **Personality Traits:**
- **Adaptable:** Capable of adjusting to various work environments and customer needs swiftly and effectively.
- **Reliable:** Demonstrated dependability and a strong commitment to following through on responsibilities.
- **Soft Skills:**
- **Cooperation:** Ability to work well within a team and foster positive relationships with colleagues and customers.
- **Time Management:** Strong organizational skills to efficiently handle multiple tasks and meet deadlines.
#### Benefits:
- Gym Membership: Access to fitness facilities to promote a healthy lifestyle.
- Visa Sponsorship: Potential for international work opportunities and support with visa applications.
- Parental Leave: Paid leave for new parents to support family time during significant life changes.
#### Working Environment:
Experience a unique working culture that nurtures an entrepreneurial atmosphere while being part of an established organization. Our team values creativity, open communication, and a commitment to continuous improvement.
#### Application Deadline:
Please submit your application by **October 6, 2024.**
#### Equal Opportunity Statement:
Monde Nissin is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and identities.
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If you meet the requirements and are eager to contribute to a dynamic team in a growing company, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
