Remote Web Chat Assistant

Job Description:

We are looking for a Remote Web Chat Assistant to join our team at Bench, a leading company in the financial services industry. As a Remote Web Chat Assistant, you will be responsible for providing excellent customer service through online chat support. This is a part-time position based in Makati, NCR, PH, with the opportunity for remote work flexibility.

Responsibilities:
- Respond to customer inquiries and provide support through web chat
- Assist customers with account-related questions and issues
- Troubleshoot technical problems and escalate issues as needed
- Provide product information and recommendations to customers
- Maintain a high level of professionalism and customer service at all times
- Collaborate with team members to ensure a seamless customer experience
- Meet or exceed performance metrics and goals set by the company

Requirements:
- 2 years of experience in customer service or a related field
- Hardworking and energetic personality traits
- Strong time management skills and ability to prioritize tasks
- Excellent teamwork and communication skills
- Proficiency in using web chat platforms and other customer service tools
- Ability to work independently and remotely
- Bachelor's degree or equivalent experience preferred

Benefits:
- Relocation allowance for eligible candidates
- Remote work flexibility
- Dental insurance coverage
- Opportunity to unleash creativity in a setting that celebrates and nurtures innovation

Equal Opportunity Statement:
Bench is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: ********

If you meet the requirements and are excited about the opportunity to join our team as a Remote Web Chat Assistant, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.