Remote Transfers Associate

This position requires managing the sales and lease application processes, coordinating with brokers, attorneys, lenders, board members, and internal teams to ensure a smooth experience for all parties involved. The role involves handling documents, managing timelines, resolving issues, and maintaining open communication with all stakeholders.

Responsibilities:
- Respond to broker requests for building documents (e.g., Offering Plan, House Rules, Proprietary Lease, Financials).
- Deliver an exceptional customer experience by offering top-tier issue resolution and fostering strong relationships that delight our customers.
- Review lease and sale applications to ensure all requirements are met
- Record payment activity associated with applications.
- Submit completed applications and summaries to the Boards.
- Upload documents to relevant platforms (Airtable, ClickUp) and shared drives, ensuring proper record-keeping.
- Prepare closing documents (e.g., Waiver of Right of First Refusal, Closing Costs) and coordinate with attorneys.
- Collect and distribute closing documents to internal teams (e.g., Finance, Resident Experience Team) for system updates and move-in coordination.
- Coordinate interviews with applicants and Boards.
- Notify all stakeholders (e.g., applicants, brokers, owners, internal teams) of the Board's decision.
- Update internal platforms (e.g., Airtable, ClickUp) and track approvals within the system.
- Work with Account Managers and Finance to effectively achieve company goals.

Qualifications:
- Experience in real estate management, communication, or related fields.
- Proficiency in English (reading, writing, comprehension, and speaking).
- Strong organizational skills and attention to detail.
- Excellent communication and coordination abilities.
- Proficiency with digital platforms and willingness to troubleshoot technical issues.

Preferred:
- Legal document handling.
- Experience with customer service in the United States.

Working hours:
- Eastern Standard Time working hours.