This position requires managing the sales and lease application processes, coordinating with brokers, attorneys, lenders, board members, and internal teams to ensure a smooth experience for all parties involved. The role involves handling documents, managing timelines, resolving issues, and maintaining open communication with all stakeholders. Responsibilities: - Respond to broker requests for building documents (e.g., Offering Plan, House Rules, Proprietary Lease, Financials). - Deliver an exceptional customer experience by offering top-tier issue resolution and fostering strong relationships that delight our customers. - Review lease and sale applications to ensure all requirements are met- Record payment activity associated with applications. - Submit completed applications and summaries to the Boards. - Upload documents to relevant platforms (Airtable, ClickUp) and shared drives, ensuring proper record-keeping. - Prepare closing documents (e.g., Waiver of Right of First Refusal, Closing Costs) and coordinate with attorneys. - Collect and distribute closing documents to internal teams (e.g., Finance, Resident Experience Team) for system updates and move-in coordination. - Coordinate interviews with applicants and Boards. - Notify all stakeholders (e.g., applicants, brokers, owners, internal teams) of the Board's decision. - Update internal platforms (e.g., Airtable, ClickUp) and track approvals within the system.- Work with Account Managers and Finance to effectively achieve company goals.Qualifications: - Experience in real estate management, communication, or related fields. - Proficiency in English (reading, writing, comprehension, and speaking). - Strong organizational skills and attention to detail. - Excellent communication and coordination abilities. - Proficiency with digital platforms and willingness to troubleshoot technical issues. Preferred: - Legal document handling. - Experience with customer service in the United States.Working hours: - Eastern Standard Time working hours.