**Job Title: Remote Support Specialist**
**Company:** Peddlr
**Location:** Taguig, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Peddlr is seeking a dedicated and passionate Remote Support Specialist who thrives in a fast-paced environment and is committed to understanding and exceeding customer expectations. As part of our customer support operations, you will play an essential role in providing top-notch assistance to our clients. If you are proactive, enjoy solving problems, and possess strong time management skills, we would love to hear from you!
**Key Responsibilities:**
1. **Customer Engagement:**
- Provide timely and effective responses to customer inquiries via various channels, including email, chat, and phone support.
- Actively listen to customer concerns, ensuring a thorough understanding of their needs and expectations.
2. **Problem Resolution:**
- Diagnose and troubleshoot a wide range of technical issues, guiding customers through step-by-step solutions.
- Document all interactions and problem resolutions in our support ticketing system, ensuring accurate records for future reference.
3. **Support Processes:**
- Participate in the development and improvement of support processes and workflows to enhance overall efficiency.
- Collaborate with team members to share best practices and assist in the creation of support documentation and resources.
4. **Customer Education:**
- Provide customers with guidance and resources to help them better understand our products and services.
- Conduct training sessions or informational webinars to educate clients on features, tools, and updates.
5. **Feedback & Improvement:**
- Gather customer feedback and insights to share with product development teams for continuous improvement.
- Identify recurring issues and trends, proposing solutions to mitigate future occurrences.
6. **Time Management:**
- Prioritize support tickets effectively to manage workload and ensure timely resolution of customer issues.
- Attend team meetings and training sessions to stay updated on company policies, product updates, and industry trends.
**Requirements:**
- **Education:** High school diploma or equivalent; additional education in customer service or IT support is a plus.
- **Experience:** A minimum of 1 year of experience in a customer support or technical support role, preferably in a remote setting.
- **Technical Skills:** Familiarity with troubleshooting common software and hardware issues; experience with support ticketing systems is an advantage.
- **Soft Skills:**
- **Problem-Solving:** Ability to think critically and approach problems logically to find efficient solutions.
- **Time Management:** Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment.
- **Personality Traits:**
- **Dedicated:** Committed to providing exceptional service and support to our customers.
- **Passionate:** A genuine desire to help others and a zeal for learning and improving one's skills.
**Benefits:**
- Employee discounts on Peddlr products and services.
- Visa sponsorship opportunities for qualified candidates.
- Paid overtime for hours worked beyond regular part-time schedule.
**Working Environment:**
At Peddlr, we are committed to creating an environment that deeply values customer feedback and strives to exceed expectations. You will be working with a team that is focused on integrity, excellence, and a passion for customer satisfaction.
**Deadline to Apply:** Please submit your application by October 2, 2024.
**Equal Opportunity Statement:**
Peddlr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to welcoming a new member to our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
