Job Description:
Advance is seeking a Remote Support Manager to join our team in Cebu, Central Visayas, PH. As a Mid-to-Senior Level position, we are looking for a candidate with at least 6 years of experience in a similar role. The ideal candidate will be independent, dedicated, have excellent time management skills, and possess critical thinking abilities.
Responsibilities:
- Manage a team of remote support specialists to ensure timely and effective resolution of customer issues
- Develop and implement strategies to improve the efficiency and quality of remote support services
- Monitor key performance indicators and provide regular reports to senior management
- Collaborate with other departments to identify and address recurring issues
- Stay up-to-date on industry trends and best practices in remote support management
- Provide training and mentorship to team members to enhance their skills and knowledge
- Handle escalated customer issues and ensure they are resolved in a timely manner
Requirements:
- Bachelor's degree in a related field
- Proven experience in remote support management
- Strong leadership and communication skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
- Critical thinking and problem-solving abilities
Benefits:
- Parental leave
- Training & professional development opportunities
- Life insurance coverage
Working Environment:
At Advance, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team members are encouraged to explore new ideas, take on challenges, and grow both personally and professionally.
Equal Opportunity Statement:
Advance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are interested in joining our team as a Remote Support Manager, please submit your application before the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
