**Job Title:** Remote Support Assistant
**Company:** Philippine Airlines
**Location:** Caloocan, NCR, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
Philippine Airlines is looking for an enthusiastic and adaptable Remote Support Assistant to join our team in Caloocan. As a part-time member of our support staff, you will play a crucial role in delivering exceptional service to our customers while collaborating with a dynamic team. Our ideal candidate is energetic, enjoys working in a fast-paced environment, and thrives on building strong connections with colleagues and customers alike.
### Key Responsibilities
- **Customer Support:** Provide timely and effective assistance to customers via phone, email, and chat. Address inquiries related to bookings, ticketing, and other airline services. Ensure a high level of customer satisfaction by resolving issues promptly and accurately.
- **Technical Assistance:** Assist customers with troubleshooting issues related to online booking systems and mobile applications. Guide customers through the steps required to resolve technical problems effectively.
- **Documentation and Reporting:** Maintain accurate records of customer interactions and transactions in our CRM system. Generate reports on common customer issues to identify trends and suggest areas for improvement.
- **Team Collaboration:** Participate in team meetings to share insights and experiences, contributing to a culture of collaboration and continuous improvement. Support fellow team members and promote a positive work environment.
- **Research and Development:** Conduct research to resolve complex inquiries. Stay updated with the latest airline policies, procedures, and promotions to provide accurate information to customers.
- **Feedback and Improvement:** Gather customer feedback and relay information and suggestions to management for service enhancement. Actively contribute to the enhancement of support processes and overall customer experience.
- **Leadership:** Demonstrate leadership capabilities by mentoring new team members and guiding them through processes and best practices. Lead by example in promoting a customer-first mentality throughout the team.
### Requirements
- **Education:** Bachelor's degree in any field is preferred but not mandatory.
- **Experience:** Minimum of 2 years of experience in customer service or a related role, preferably within the airline or travel industry.
- **Technical Skills:** Proficient in using computers, CRM software, and online collaboration tools. Experience with booking systems and general IT troubleshooting is a plus.
- **Personality Traits:**
- Energetic and enthusiastic approach to work.
- Highly adaptable to change and new environments.
- **Soft Skills:**
- Strong leadership qualities with the ability to inspire and guide others.
- Excellent research skills, enabling effective problem resolution.
- Exceptional verbal and written communication skills.
### Benefits
- **Disability Insurance:** Comprehensive coverage to ensure peace of mind in unforeseen circumstances.
- **Company Equipment:** Provision of necessary tools and equipment to facilitate efficient remote work.
- **Dental Insurance:** Extensive dental coverage as part of our commitment to employee wellness.
### Working Environment
At Philippine Airlines, we prioritize building strong connections within our team, treating colleagues as an extended family. Our supportive culture encourages collaboration, engagement, and personal growth, ensuring that everyone feels valued and inspired to excel.
### Application Deadline
Interested candidates are encouraged to apply by **September 28, 2024**.
### Equal Opportunity Statement
Philippine Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Embark on an exciting journey with Philippine Airlines—where your support makes a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
