**Job Title:** Remote Live Chat Representative
**Company:** Advance
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Description
Advance is seeking a motivated and adaptable Remote Live Chat Representative to join our dynamic team. This entry-level position is perfect for individuals who want to start their career in customer support and are passionate about delivering exceptional service. As part of our commitment to social responsibility and sustainability, we embrace innovative practices and ensure a positive work environment that reflects our values.
### Responsibilities
As a Remote Live Chat Representative, you will be responsible for:
1. **Customer Interaction:**
- Provide prompt, accurate, and professional responses to customer inquiries via live chat.
- Assist customers with issue resolution and deliver a seamless customer experience.
2. **Product Knowledge:**
- Develop a strong understanding of our products and services to effectively address customer queries.
- Stay updated with new products, features, and policies to better assist customers.
3. **Documentation and Reporting:**
- Maintain detailed records of customer interactions and transactions, including complaints, inquiries, and comments, in our CRM system.
- Provide feedback regarding customer requests, trends, and areas for improvement to the management team.
4. **Collaboration:**
- Work closely with team members and assist in coordinating efforts to resolve complex issues.
- Participate in team meetings and contribute ideas for improving processes and customer satisfaction.
5. **Quality Assurance:**
- Uphold the company's standards of service quality, ensuring adherence to established procedures and guidelines.
- Adhere to metrics and performance indicators set by the management team.
6. **Proactive Engagement:**
- Identify potential issues proactively and take the initiative to offer solutions to enhance customer experience.
- Engage customers in meaningful conversations to build rapport and enhance satisfaction.
### Requirements
**Educational Background:**
- High School Diploma or equivalent; higher education is a plus.
**Skills & Qualifications:**
- Strong written communication skills in English.
- Basic computer skills and proficiency in using chat software and CRM systems.
- Familiarity with customer service principles and practices is advantageous.
**Personality Traits:**
- **Adaptable:** Ability to adjust quickly to new situations and challenges while maintaining a positive attitude.
- **Motivated:** Self-starter with a desire to learn and grow within the company.
**Soft Skills:**
- **Creativity:** Ability to think outside the box when addressing customer issues and finding solutions.
- **Cooperation:** Team-oriented mindset, willing to assist others and contribute to collective success.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home with a schedule that fits your needs.
- **Paid Time Off (PTO):** Benefit from paid time off to rest and recharge.
- **Profit Sharing:** Participate in the company's profit-sharing program, aligning your success with the company's performance.
### Working Environment
At Advance, we are not only committed to providing excellent customer service but also to environmental responsibility and sustainable practices. Join us in fostering a greener future while delivering top-notch support to our customers.
### Application Deadline
Please submit your applications by **October 7, 2024.**
**Equal Opportunity Statement:**
Advance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
