**Job Title:** Remote Live Chat Representative
**Company:** Smart Communications
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**Job Description:**
Smart Communications is seeking a dedicated and passionate Remote Live Chat Representative to join our dynamic team. This entry-level position is perfect for individuals who are driven and eager to enhance their communication skills while providing exceptional customer service. In this role, you will be responsible for engaging with customers through our live chat platform, assisting them with inquiries, troubleshooting issues, and ensuring a seamless customer experience.
**Key Responsibilities:**
- Respond promptly and professionally to live chat inquiries from customers, providing accurate information and solutions.
- Identify and assess customers' needs to achieve satisfaction by utilizing strong problem-solving skills.
- Collaborate with team members to manage customer inquiries effectively and share best practices to enhance service delivery.
- Document interactions and issues in our CRM system accurately to maintain customer records.
- Escalate complex issues to senior representatives or relevant departments when necessary, ensuring timely resolution.
- Assist in the development of FAQs and other resources to minimize response time and improve service quality.
- Stay updated on product knowledge and company policies to provide informed responses to customer queries.
- Contribute ideas and insights to improve the live chat experience and overall customer satisfaction.
- Participate in team meetings and training sessions to continuously enhance knowledge and customer service skills.
**Requirements:**
- Proven experience in customer service or a related field (1 year minimum).
- Excellent written communication skills, with a strong command of the English language.
- Familiarity with live chat platforms and CRM software is a plus.
- Ability to work independently in a remote environment while managing multiple tasks efficiently.
- Strong analytical and problem-solving skills to address customer issues swiftly and effectively.
- Must demonstrate a passionate and driven attitude towards helping customers and achieving team goals.
- Ability to work collaboratively in a team atmosphere while fostering positive relationships with colleagues.
- Flexibility to work varied shifts, including weekends and evenings, as needed.
**Benefits:**
- Paid overtime for any extra hours worked beyond your scheduled shifts.
- Free accommodation provided for team meet-ups or corporate events.
- Exciting travel opportunities for training, networking, and professional development.
**Working Environment:**
Join a company that encourages you to unleash your creativity in a setting that celebrates and nurtures innovation. We believe that great ideas come from a diverse group of thinkers and doers, and we are committed to fostering a community that supports collaboration and professional growth.
**Application Deadline:**
All applications must be submitted by **October 27, 2024**.
**Equal Opportunity Statement:**
Smart Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all walks of life to apply, and we are dedicated to maintaining a workplace free of discrimination.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.