**Job Title: Remote Live Chat Officer**
**Company: Bench**
**Location: Makati, NCR, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Application Deadline: September 21, 2024**
**About Us:**
Bench is a dynamic and forward-thinking company committed to providing exceptional service and innovative solutions to our clients. We are looking for passionate individuals who thrive in a remote working environment and are eager to grow with us in a fast-paced industry.
**Position Summary:**
As a Remote Live Chat Officer, you will engage directly with our clients, providing timely and effective support through live chat channels. Your primary responsibility will be to address customer inquiries, resolve issues, and foster positive customer experiences while adhering to Bench's standards and protocols. The ideal candidate will possess a strong work ethic, motivation to succeed, and the ability to make sound decisions in a dynamic setting.
**Key Responsibilities:**
- **Customer Interactions:** Respond to customer inquiries via live chat in a friendly, professional, and efficient manner. Manage multiple chat sessions simultaneously while ensuring high-quality interactions.
- **Issue Resolution:** Identify customer needs and provide appropriate solutions to enhance satisfaction. Troubleshoot technical issues and escalate complex inquiries when necessary.
- **Knowledge Management:** Maintain an in-depth understanding of Bench's products and services to provide accurate information and effectively assist customers.
- **Documentation:** Accurately document customer interactions and feedback in the CRM system, ensuring data integrity and confidentiality.
- **Feedback Collection:** Actively seek feedback from customers to improve service delivery and identify recurring issues for reporting to the management team.
- **Team Collaboration:** Work closely with fellow team members and management to share insights, discuss challenges, and contribute to continuous improvement initiatives.
- **Performance Metrics:** Meet or exceed performance metrics related to response times, customer satisfaction scores, and conversion rates.
- **Ongoing Learning:** Participate in training sessions and workshops to keep up-to-date with product knowledge and industry best practices, adapting to the evolving needs of our customers.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in live chat support, customer service, or a related field is required.
- **Technical Skills:** Proficient in using live chat and CRM software platforms. Familiarity with social media platforms and other digital communication tools is a plus.
- **Education:** A bachelor's degree in a related field is preferred but not required.
- **Personality Traits:**
- **Hardworking:** Demonstrates a strong work ethic and dedication to achieving goals.
- **Motivated:** Possesses an intrinsic drive to excel and improve both personal and team performance.
- **Soft Skills:**
- **Decision-Making:** Ability to assess situations quickly and make informed decisions to resolve customer issues promptly.
- **Attention to Detail:** Capable of monitoring and accurately recording customer interactions and identifying nuances in customer needs.
**Benefits:**
- Life insurance coverage for employees
- Employee discounts on products and services
- Paid Time Off (PTO) to support work-life balance
**Working Environment:**
At Bench, we believe in the power of continuous learning and adaptability. Join our team to navigate a rapidly changing world, where you'll have the opportunity to grow professionally and personally. We foster an inclusive culture where innovation and creativity are encouraged.
**Equal Opportunity Statement:**
Bench is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply regardless of race, ethnicity, religion, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.
**How to Apply:**
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and motivation for applying. Please send your application to [insert application email or link here].
Take the next step in your career by joining Bench as a Remote Live Chat Officer! We look forward to hearing from you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
