**Job Title: Remote Live Chat Associate**
**Company: Converge ICT Solutions Inc.**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority Level: Associate Level**
**Years of Experience: 3**
---
### Job Description
Converge ICT Solutions Inc. is seeking a motivated and skilled **Remote Live Chat Associate** to provide exceptional customer service through our online chat platform. This part-time role is essential in maintaining our company's commitment to excellence, ensuring customer satisfaction while adhering to high standards in every interaction.
### Key Responsibilities:
- **Customer Engagement**: Respond promptly to customer inquiries via live chat, ensuring a positive and professional interaction for every user.
- **Issue Resolution**: Identify customer needs effectively and resolve issues swiftly while providing detailed product and service information.
- **Accurate Documentation**: Maintain accurate records of customer interactions, feedback, and requests using our internal systems to improve service quality continually.
- **Product Knowledge**: Acquire and maintain up-to-date knowledge of our products, services, promotions, and policies to provide accurate information to customers.
- **Team Collaboration**: Work closely with other team members and departments to escalate issues and provide feedback on customer trends and insights.
- **Performance Metrics**: Achieve or exceed established performance metrics, including response time, customer satisfaction scores, and resolution rates.
- **Follow-Up**: Conduct follow-up interactions with customers when needed to ensure complete satisfaction with our services.
- **Training Participation**: Engage in regular training sessions to enhance skills and stay updated on company policies and technologies.
### Required Qualifications:
- **Experience**: Minimum of 3 years of experience in a customer service role, preferably in a live chat environment or equivalent position.
- **Education**: High school diploma or equivalent; further education or certifications in customer service or related fields is preferred.
- **Technical Skills**: Proficient in using live chat software, CRM tools, and Microsoft Office Suite. Ability to learn new software and systems quickly.
- **Communication Skills**: Excellent written and verbal communication skills in English, with an ability to convey information clearly and professionally.
### Personality Traits:
- **Resilient**: Ability to withstand challenging interactions and manage stress effectively while maintaining a positive attitude.
- **Driven**: A proactive approach to work, demonstrating a strong desire to achieve personal, team, and organizational goals.
### Soft Skills:
- **Time Management**: Ability to manage multiple chats while prioritizing customer needs and adhering to response times.
- **Problem-Solving**: Strong analytical skills and a knack for identifying solutions to customer issues efficiently and effectively.
### Benefits:
- **Visa Sponsorship**: Opportunities for work authorization for exceptional candidates.
- **Company Equipment**: Provision of necessary equipment to carry out job responsibilities effectively from a remote location.
- **Medical Coverage**: Comprehensive health benefits to ensure employee well-being.
### Working Environment:
At Converge ICT Solutions Inc., we strive for excellence and uphold high standards in all endeavors. Our work environment promotes collaboration, continuous improvement, and respect for diverse perspectives.
### Application Deadline:
Please submit your application by **October 2, 2024**.
---
### Equal Opportunity Statement:
Converge ICT Solutions Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
