Remote It Support Engineer Level 2/ 3

About the Company: We are an established technology services provider based in Sydney, Australia, providing Managed IT solutions to small-medium enterprise clients in various industry sectors.  Our mission is to provide cutting-edge technology solutions and support for our clients to ensure they stay ahead of the curve in capability, security, and efficiency through exemplary service and friendly support. About the Role: This role entails an exciting opportunity for a talented and passionate individual to join our team and assist in providing exceptional expertise and technical services to our growing client base. You will be responsible for providing technical support to our existing customers through our support & ticketing management systems, as well as direct help and remote support over the phone.  
\n Perks & BenefitsUnparalleled rate of exposure to leading technologies, with full support for training and growing your skillsets on the jobFriendly and team-oriented cultureAccess to personalised development plans and real opportunities for career progression. We are always looking for leaders and dedicated staff to grow into their desired careers. Role RequirementsMinimum 3 years of experience in providing IT support & troubleshooting to corporate & SME clientsOutstanding oral and written skills and effective communication (Expert proficiency in English is a must)Logical thought process, skilled in solving problems on the flyExperience and demonstrated ability in administering and troubleshooting cloud-based enterprise technologies (Azure Active Directory, Microsoft 365)Microsoft Online Infrastructure (365, SharePoint, Azure AD/Entra, InTune)Server Administration experience (MS Server ******** , VMWare, Hyper-V)Experience in Network design, configuration, provisioning and troubleshooting (Routing, Switching, Firewalls, VLAN, WAN, WLAN)Disaster Recovery Solution Implementation and Management experience (Azure Backup, Datto BCDR, Storage)Cybersecurity monitoring, policy enforcement and central managementImpeccable Documentation skills Additional Skills (Highly Valued)Experience with MSP PSA tools and/or ticketing systems (Autotask or Connectwise)Experience with RMM tools and capabilities (Datto RMM, Solarwinds N-Able, Atera or other)Certifications highly regarded (CompTIA Network+, Security+, MCSE, CCNP)Coding & Automation experience valued but not essential (PowerShell, VBScript, Python)
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