Remote Dispatch And Field Operations Manager

Key Responsibilities: • Staff Scheduling: Create and manage a dynamic employee schedule that aligns with business demand and service appointments.Account for staff availability, time off, and operational requirements. • Vehicle Allocation: Assign vans based on job type, location, and team requirements.Optimize routes and ensure vans are efficiently utilized.Coordinate maintenance or repairs for any van issues. • Day-to-Day Team Management: Monitor real-time job progress and ensure on-time completion of services.Address delays, no-shows, or performance issues in the field.Act as the primary point of contact for any field-related issues or emergencies. • Performance Tracking: Track and evaluate team performance, focusing on efficiency, service quality, and customer satisfaction.Provide feedback to improve field operations and meet KPIs. • Customer Service and Communication: Communicate with customers regarding job statuses, delays, or rescheduling when necessary.Ensure a smooth experience for customers by handling any concerns or queries. • Coordination with Management: Work closely with management to ensure that daily operations align with the company's goals and objectives.Collaborate on improving processes and increasing overall efficiency. Qualifications and Skills: • Experience in Dispatch and Logistics: Proven experience in dispatch or operations management roles, ideally within a mobile service business or logistics.Strong knowledge of scheduling, vehicle routing, and team coordination. • Leadership and Team Management: Excellent leadership skills to manage multiple teams.Ability to motivate staff and ensure high levels of performance. • Tech-Savvy: Familiarity with scheduling software, dispatch tools, and GPS tracking systems.Knowledge of tools like Monday.com, Klaviyo, or Zenbooker is a plus. • Problem-Solving Skills:
- Strong ability to troubleshoot on-the-go and resolve operational issues quickly and efficiently.
• Communication Skills: Excellent verbal and written communication skills for handling both staff and customer interactions.Ability to remain calm under pressure and provide clear instructions. • Customer Service Oriented:
- Focus on providing a positive customer experience through efficient service management and problem resolution.
• Flexibility and Adaptability:
- Willingness to adapt to changing situations and respond to dynamic business needs.
• Attention to Detail:
- Ability to track and manage various operational elements to ensure smooth daily operations.