**Job Title:** Remote Customer Success Specialist
**Company:** Resellee
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### **Job Description**
Resellee is looking for a motivated and independent Remote Customer Success Specialist to join our dynamic team. As an essential member of our customer success department, you will play a critical role in ensuring that our clients receive top-notch service and support, enabling them to achieve their goals while utilizing our products and services. This is an exciting opportunity for someone with a passion for customer service and a desire to contribute to the success of our clients.
### **Key Responsibilities**
**1. Customer Engagement:**
- Build strong relationships with assigned clients to understand their needs, challenges, and goals.
- Conduct regular check-ins with customers to gauge satisfaction and identify areas for improvement.
**2. Onboarding and Training:**
- Assist in the onboarding process for new clients, ensuring a seamless introduction to our products and services.
- Develop and deliver training materials, webinars, and sessions to help clients maximize their use of our offerings.
**3. Problem Resolution:**
- Serve as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
- Utilize critical thinking and persuasive communication skills to address client concerns and propose suitable solutions.
**4. Performance Analysis:**
- Track and analyze customer success metrics to measure the effectiveness of support strategies and client satisfaction.
- Provide feedback to management regarding customer trends, potential enhancements to the product/service, and general area improvements.
**5. Continuous Improvement:**
- Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to facilitate customer feedback and ensure alignment of services with client needs.
- Stay updated on product developments and industry trends to effectively assist customers and identify opportunities for upselling or cross-selling.
**6. Documentation and Reporting:**
- Maintain accurate records of customer interactions and transactions within internal systems.
- Prepare regular reports on customer satisfaction, retention rates, and areas of concern to share with the management team.
### **Requirements**
**Education and Experience:**
- Bachelor's degree or equivalent experience in Customer Service, Business Administration, or a related field.
- A minimum of 2 years of experience in a customer success, customer support, or related role.
**Technical Skills:**
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer support tools.
- Strong knowledge of data analysis tools and reporting software is a plus.
**Personality Traits:**
- Highly motivated and committed to achieving both individual and team targets.
- Ability to work independently with minimal supervision, maintaining a strong sense of accountability.
**Soft Skills:**
- Excellent critical thinking and problem-solving abilities to identify opportunities for improvement.
- Strong persuasion and negotiation skills to influence customer satisfaction and retention positively.
- Exceptional communication skills, both written and verbal, with a professional demeanor.
### **Benefits**
- **Visa Sponsorship:** Opportunity for international applicants to work in a global environment.
- **Travel Opportunities:** Occasional travel may be required for client meetings, team-building events, and training sessions, allowing you to explore new locations.
- **Parental Leave:** Comprehensive parental leave policies to support our employees' family needs.
### **Working Environment**
At Resellee, we thrive on a culture of continuous learning and adaptability. As we navigate the ever-evolving landscape of our industry, we encourage our team to employ innovative thinking and embrace change. Join us to be part of a vibrant and supportive team that values growth and encourages professional development.
### **Application Deadline**
Please submit your application by ********** ** to be considered for this exciting opportunity.
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**Equal Opportunity Statement:**
Resellee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
