**Job Title**: Remote Customer Success Representative
**Company**: Pushkart.ph
**Location**: Cebu, Central Visayas, PH
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 4
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### Job Description
Pushkart.ph, a pioneering platform at the intersection of technology and customer-centric services, is seeking a highly motivated and resilient Remote Customer Success Representative. This part-time position is ideal for dynamic individuals who are driven to create exceptional customer experiences, uphold high satisfaction standards, and contribute to the overall success of our company.
#### Responsibilities
- **Customer Engagement**: Establish and maintain strong relationships with customers through various communication channels, such as email, chat, and phone. Address customer inquiries, concerns, and feedback promptly and professionally.
- **Onboarding & Training**: Facilitate the onboarding process for new customers, including product demonstrations, training sessions, and creating user-friendly guides to enhance their understanding of our services.
- **Issue Resolution**: Proactively identify customer issues and provide timely solutions. Act as an advocate for customers, collaborating with cross-functional teams to ensure effective resolutions and continuous improvements.
- **Account Management**: Manage a portfolio of assigned customer accounts, ensuring their ongoing success and satisfaction. Follow up regularly with customers to assess their needs and gather feedback on our products and services.
- **Performance Tracking**: Monitor customer metrics and key performance indicators (KPIs) to assess customer health and identify opportunities for improvement or growth. Provide reports and insights to the management team based on customer feedback.
- **Customer Retention Strategies**: Collaborate with the marketing team to design and implement customer retention strategies, including engagement campaigns and loyalty programs aimed at enhancing customer satisfaction and reducing churn.
- **Collaboration and Communication**: Work closely with product, sales, and support teams to relay customer feedback and advocate for improvements that enhance the overall customer experience.
- **Knowledge Base Maintenance**: Contribute to the development and maintenance of customer support materials and knowledge base articles to aid customers and the support team.
#### Requirements
- **Education**: Bachelor's degree in Business Administration, Communication, or a related field.
- **Experience**: A minimum of 4 years in a customer success, account management, or equivalent customer-facing role.
- **Technical Proficiency**: Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer support tools (e.g., Zendesk, Freshdesk).
- **Personality Traits**:
- **Resilient**: Able to withstand challenges and adapt to changing circumstances while maintaining a positive attitude.
- **Driven**: Self-motivated and results-oriented, with a passion for achieving objectives and delivering high-quality customer service.
- **Soft Skills**:
- **Emotional Intelligence**: Capable of understanding and managing one's own emotions while effectively empathizing with customers, leading to improved relationship-building.
- **Project Management**: Strong organizational skills with the ability to manage multiple projects and priorities efficiently while ensuring timely completion.
#### Benefits
- **Visa Sponsorship**: We provide sponsorship to qualified candidates relocating to Cebu.
- **Company Equipment**: We supply necessary equipment and resources to ensure you can work effectively from home.
- **Free Accommodation**: Competitive accommodation packages available for selected candidates.
#### Working Environment
Join us in unleashing your creativity in a setting that celebrates and nurtures innovation. At Pushkart.ph, we value forward-thinking individuals who bring new ideas to the table, driving both personal and company success.
#### Application Deadline
To be considered for this exciting opportunity, please submit your application by **October 7, 2024**.
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**Equal Opportunity Statement**
Pushkart.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure equal access and opportunity for all candidates throughout the hiring process.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
