Remote Customer Success Representative

Job Description:

AIDE Home Health Care is seeking a Remote Customer Success Representative to join our team in Davao City, Philippines. As a Remote Customer Success Representative, you will be responsible for ensuring high levels of customer satisfaction by providing excellent customer service and support. This is a full-time entry-level position with the opportunity for growth within the company.

Responsibilities:- Communicate with customers via phone, email, and chat to provide support and assistance- Resolve customer issues and complaints in a timely and professional manner- Build and maintain strong, long-lasting customer relationships- Work closely with the sales team to onboard new customers and ensure a smooth transition- Collaborate with other departments to improve overall customer experience- Track customer interactions and provide feedback to the team to improve processes

Requirements:- 1 year of experience in customer service or a related field- Energetic and motivated personality traits- Strong decision-making and project management skills- Excellent communication and interpersonal skills- Ability to work independently and collaborate with a team- Proficiency in Microsoft Office and CRM software

Benefits:- Paid Time Off (PTO)- Travel opportunities- Retirement plan- Opportunities for career growth and advancement

Working Environment:At AIDE Home Health Care, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and teamwork, and we provide our employees with the resources and support they need to succeed.

Equal Opportunity Statement:AIDE Home Health Care is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 22, 2024

If you are a customer-focused individual with a passion for helping others, we invite you to apply for the Remote Customer Success Representative position at AIDE Home Health Care. Join our team and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.