**Job Title: Remote Customer Success Officer**
**Company: Shopee Philippines**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
### Job Description:
At Shopee Philippines, we are dedicated to providing an exceptional online shopping experience for our customers. We are currently seeking a dynamic and motivated **Remote Customer Success Officer** to join our team on a part-time basis. In this exciting entry-level role, you will be an integral part of our customer engagement strategy, helping to foster strong relationships and ensure our customers are satisfied with their shopping experiences.
### Key Responsibilities:
- **Customer Engagement:**
- Communicate with customers through various channels (e.g., email, chat, social media) to understand their needs, resolve their inquiries, and provide tailored support.
- Cultivate lasting relationships with customers by providing exceptional service and prompt follow-ups.
- **Problem Resolution:**
- Proactively identify and troubleshoot customer issues, collaborating with other departments to provide timely and effective solutions.
- Document customer interactions and feedback to aid in improving service delivery and product offerings.
- **Product Knowledge:**
- Develop a deep understanding of Shopee's products and services to effectively address customer queries, educate users, and promote new offerings.
- **Feedback Collection:**
- Gather customer insights and feedback on products and services, relaying information to relevant teams for continuous improvement.
- Participate in team meetings to share experiences and propose ideas that enhance the customer experience.
- **Team Collaboration:**
- Work closely with the Customer Success Team and other departments to drive initiatives aimed at improving customer satisfaction and retention rates.
- Share knowledge and best practices with teammates to foster a collaborative working environment.
- **Training Participation:**
- Engage in ongoing training and professional development programs to hone customer service skills and product knowledge.
### Requirements:
- **Education & Experience:**
- High school diploma/GED required; some college coursework or degree is a plus.
- No prior experience required; this is an entry-level position suitable for new graduates or individuals entering the workforce.
- **Personality Traits:**
- **Confident:** Display confidence while engaging with customers and managing their queries.
- **Adaptable:** Ability to adjust to new challenges and changes in a fast-paced environment.
- **Soft Skills:**
- **Teamwork:** Demonstrated ability to work collaboratively with others and contribute to team goals.
- **Problem-Solving:** Strong analytical thinking with a proactive approach in identifying and resolving customer issues.
- **Technical Skills:**
- Proficiency in using computers and familiarity with basic software applications (e.g., Microsoft Office, CRM tools).
- Comfortable learning new technologies and software.
### Benefits:
- **Travel & Spending Expenses:** Company will cover travel-related expenses for customer engagement initiatives.
- **Joining Bonus:** A competitive joining bonus upon successful completion of the onboarding process.
- **Training & Professional Development:** Access to training programs and professional development opportunities to further enhance skills and career prospects.
### Working Environment:
Join us in an inspiring and creative environment that motivates you to achieve greatness. We believe in fostering a work culture that encourages innovation, collaboration, and personal growth.
### Application Deadline:
All applications must be submitted by **September 20, 2024**. If you are passionate about customer service, eager to learn, and ready to contribute to a team that values creativity and excellence, we want to hear from you!
### Equal Opportunity Statement:
Shopee Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on merit, qualifications, and business needs.
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If you align with our vision and are excited about this opportunity, please apply to join our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
