**Job Title:** Remote Customer Service Specialist
**Company:** Insider
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Job Description:**
Insider is seeking a dedicated and independent Remote Customer Service Specialist to join our dynamic team. The successful candidate will possess a minimum of 4 years of experience in customer service and will play an essential role in enhancing our customer's experience while fostering loyalty to our brand. This position requires a proactive individual who can provide exceptional support and assistance to clients while working collaboratively with cross-functional teams.
**Key Responsibilities:**
1. **Customer Interaction**
- Respond promptly and professionally to inbound customer inquiries via various channels including phone, email, and live chat.
- Resolve customer complaints and concerns with empathy and professionalism while maintaining a positive brand image.
- Maintain an up-to-date knowledge of our products and services to effectively guide customers and provide accurate information.
2. **Customer Relationship Management**
- Develop and maintain strong relationships with customers by engaging in active listening and demonstrating an understanding of their needs.
- Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
3. **Issue Resolution**
- Troubleshoot customer issues and inquiries effectively using critical thinking and problem-solving skills.
- Document interactions, resolutions, and customer feedback in CRM software to ensure a seamless customer experience and assist with future training and improvements.
4. **Performance Monitoring**
- Monitor personal performance metrics and contribute to team goals through strategic planning to enhance customer service efficiency.
- Participate in regular reviews and feedback sessions to assess performance and identify areas for improvement.
5. **Training & Development**
- Actively participate in training and professional development opportunities offered by the company to maintain and enhance service quality and efficiency.
6. **Reporting**
- Prepare and present reports on customer service performance, feedback, and suggested improvements to management.
**Requirements:**
- **Education & Experience:**
- A Bachelor's degree in a relevant field is preferred.
- Minimum of 4 years of experience in customer service, preferably in a remote setting.
- **Personality Traits:**
- Independent and self-motivated with the ability to work autonomously in a remote work environment.
- A dedicated natural problem-solver who is committed to delivering the best customer experience.
- **Soft Skills:**
- Exceptional persuasion and negotiation skills, with the ability to influence customer decisions positively.
- Strong strategic planning abilities to effectively identify customer needs and align them with company offerings.
- **Technical Skills:**
- Proficiency in customer service software and CRM systems.
- Comfortable with the use of various communication tools and technologies, including video conferencing platforms.
**Benefits:**
- Comprehensive training and ongoing professional development to support career growth.
- Coverage of travel and spending expenses related to job responsibilities.
- Flexibility to work remotely, allowing for better work-life balance.
**Working Environment:**
At Insider, we recognize and reward performance and merit. Our culture is built on respect, collaboration, and a commitment to excellence. We believe in fostering a supportive and inclusive working environment for all team members.
**Apply By:**
Please submit your application by September 19, 2024.
**Equal Opportunity Statement:**
Insider is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
