Job Description:
Plentina is seeking a Remote Customer Service Specialist to join our team in Cebu, Central Visayas, Philippines. This part-time, entry-level position is ideal for individuals who are dedicated, independent, and possess strong strategic planning and decision-making skills. As a Customer Service Specialist, you will be responsible for providing exceptional customer support to our clients through various communication channels, including phone, email, and chat.
Responsibilities:- Responding to customer inquiries and resolving issues in a timely and professional manner- Providing product information and assistance with placing orders- Handling customer complaints and escalating issues to the appropriate teams when necessary- Managing and updating customer accounts with accurate information- Collaborating with other team members to ensure the best possible customer experience- Following company policies and procedures to maintain high-quality service standards- Providing feedback on customer trends and concerns to help improve our products and services
Requirements:- Proven experience in customer service is preferred but not required- Excellent communication skills and a strong customer-oriented mindset- Ability to work independently and prioritize tasks effectively- Strong analytical and problem-solving skills- Proficiency with computer systems and customer service software- A high school diploma or equivalent is required
Benefits:- Company-provided transportation for on-site meetings and trainings- Remote work flexibility to accommodate your schedule- Retirement plan options for long-term financial security- Performance-based recognition and rewards to acknowledge your hard work and dedication
Equal Opportunity Statement:Plentina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees are respected and valued.
This is an exciting opportunity for individuals looking to start their customer service career with a growing company that values its employees' contributions. If you meet the requirements and are ready to provide excellent service to our customers, we encourage you to apply before the deadline on July 3, 2024. Join Plentina and help us deliver exceptional customer experiences every day.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
