Remote Customer Service Officer

Job Description:

Solaire Resort & Casino is looking for a dedicated and motivated Remote Customer Service Officer to join our team. This part-time position is perfect for individuals who are looking to gain experience in the hospitality industry and provide exceptional customer service from the comfort of their own home.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with booking reservations, providing information about our services, and addressing any concerns they may have- Maintain a high level of customer satisfaction by going above and beyond to meet their needs- Work closely with other team members to ensure a seamless customer experience- Utilize negotiation skills to resolve customer complaints and issues effectively- Keep accurate records of all customer interactions and transactions- Adhere to company policies and procedures to uphold high standards of service

Requirements:- 1 year of customer service experience- Excellent communication skills, both written and verbal- Strong teamwork skills to collaborate effectively with colleagues- Ability to negotiate and problem solve to find solutions for customers- Must be detail-oriented and organized- Proficient in Microsoft Office and CRM systems- Availability to work remotely on a part-time basis- High school diploma or equivalent

Benefits:- Travel and spending expenses covered- Free food provided during work hours- Dental insurance for all part-time employees

Working Environment:At Solaire Resort & Casino, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible experience for our customers, and we value employees who share this commitment to quality and professionalism.

Deadline to Apply:May 17, 2024

Equal Opportunity Statement:Solaire Resort & Casino is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.