Remote Customer Service Officer

Job Description:

Balikbayad is seeking a passionate and resilient Remote Customer Service Officer to join our team in Cebu, Central Visayas, PH. As a part-time entry-level position, the Remote Customer Service Officer will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities:- Respond to customer inquiries and resolve issues efficiently and effectively- Provide product information, pricing, and availability to customers- Process orders and returns in a timely manner- Maintain accurate customer records and ensure data integrity- Collaborate with other team members to improve customer experience- Utilize critical thinking skills to identify and solve customer problems- Adhere to company policies and procedures at all times

Requirements:- 1 year of experience in customer service or a related field- Strong cooperation skills and ability to work well in a team environment- Excellent communication skills, both written and verbal- Ability to think critically and problem-solve under pressure- Passion for providing exceptional customer service- Resilient in handling difficult situations with customers

Benefits:- Free accommodation for remote work- Vision insurance coverage- Retirement plan options

Working Environment:At Balikbayad, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and continuous improvement in all aspects of our work.

Deadline to apply: May 25, 2024

Equal Opportunity Statement:Balikbayad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.