Remote Customer Service Manager

Job Description:

Jollibee Foods Corporation is seeking a Remote Customer Service Manager to join our team in Makati, NCR, PH. This part-time position is ideal for a candidate with 6 years of experience in customer service management at a mid-to-senior level. The successful candidate will be responsible for overseeing a team of remote customer service representatives, ensuring that they provide exceptional service to our customers.

Responsibilities:
- Manage and lead a team of remote customer service representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide feedback and coaching as needed
- Handle escalated customer inquiries and complaints
- Analyze customer service data to identify trends and make recommendations for improvement
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on industry trends and best practices in customer service

Requirements:
- 6 years of experience in customer service management
- Driven and confident personality traits
- Strong teamwork and decision-making skills
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Proficiency in customer service software and tools
- Bachelor's degree in a related field preferred

Benefits:
- Vision insurance
- Training & professional development opportunities
- Visa sponsorship for eligible candidates

Working Environment:
At Jollibee Foods Corporation, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing the best possible customer service experience, and we are looking for a Remote Customer Service Manager who shares our commitment to excellence.

Deadline to Apply:
Interested candidates should submit their application by September 16, 2024.

Equal Opportunity Statement:
Jollibee Foods Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.