**Job Title:** Remote Customer Care Specialist
**Company:** Altitude Games
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description
Altitude Games is seeking a highly motivated and resourceful Remote Customer Care Specialist to join our dynamic team. This part-time position is an excellent opportunity for individuals who possess a strong background in customer service and are passionate about enhancing user experience within the gaming industry. As a Remote Customer Care Specialist, you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a seamless experience that aligns with our company values.
### Key Responsibilities
- ** Customer Support:** Serve as the first line of support for customers via various channels, including email, chat, and social media. Respond to inquiries promptly and accurately, maintaining high levels of customer satisfaction.
- **Issue Resolution:** Identify customer issues, troubleshoot problems, and provide appropriate solutions efficiently. Escalate complex issues to higher management as necessary, while following up to ensure resolution.
- **Customer Advocacy:** Act as an advocate for our customers by gathering feedback and insights on their experiences. Report trends and potential issues to improve overall service and product quality.
- **Knowledge Management:** Maintain and update the FAQ and knowledge base to ensure accurate and up-to-date information is available to customers and team members.
- **Data Analysis:** Utilize decision-making and analytical skills to assess customer feedback and service metrics. Proactively look for opportunities to enhance service delivery and increase customer satisfaction.
- **Collaboration:** Work closely with cross-functional teams, including product development, marketing, and sales, to provide insights and feedback on customer needs and experiences.
- **Training & Development:** Participate in regular training sessions to stay updated on product features, customer service best practices, and tools used in providing support.
- **Diversity and Inclusivity:** Promote and support a work culture that values diversity and inclusivity, bringing awareness to customer care practices that welcome all customers.
### Requirements
- **Experience:** A minimum of 4 years of experience in customer service or a related field, preferably in the gaming or tech industry.
- **Education:** College degree or equivalent experience in a relevant field is preferred.
- **Soft Skills:** Strong decision-making and analytical skills with a proven track record of resolving customer concerns efficiently. Must be able to think critically and act proactively.
- **Personality Traits:** Highly motivated, resourceful, and able to work independently in a remote setting. Must be adaptable to change and willing to take initiative.
- **Technical Proficiency:** Familiarity with customer support software, CRM tools, and other relevant platforms. Comfortable using technology for communication and customer interaction.
- **Communication Skills:** Exceptional verbal and written communication skills in English. Ability to convey information clearly and empathetically.
### Benefits
- **Paid Time Off (PTO):** Enjoy flexible paid time off to promote work-life balance.
- **Company Equipment:** We provide the necessary tools and equipment for you to succeed in your role.
- **Retirement Plan:** Secure your future with our competitive retirement plan.
### Work Environment
At Altitude Games, we pave the way for diversity and inclusivity, creating a culture of belonging. We are committed to fostering an environment where every team member feels valued and empowered to contribute their unique perspectives.
### Application Deadline
The deadline to apply for this position is **September 28, 2024**.
### Equal Opportunity Statement
Altitude Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
