**Job Title: Remote Customer Care Associate**
**Company: Megaworld Corporation**
**Location: Makati, NCR, PH**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 3**
**About Megaworld Corporation:**
Megaworld Corporation is a leader in the Philippine real estate industry, known for our innovative projects and our commitment to excellence in customer service. Our mission is to enrich the lives of our customers through residential, commercial, and leisure properties that embody our values of integrity, quality, and care.
**Job Overview:**
As a Remote Customer Care Associate, you will play a crucial role in ensuring that our customers receive exceptional service and support. Your primary responsibilities will include managing customer inquiries, resolving issues, and fostering positive relationships with clients. This part-time position requires a driven and passionate individual who is adept at planning and people management. You will be working remotely, contributing to our goal of aligning all work with a greater purpose and a meaningful mission.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly to customer inquiries via email, chat, and phone.
- Provide accurate information regarding products and services.
- Actively listen to customer concerns and provide empathetic resolutions.
2. **Issue Resolution:**
- Identify and troubleshoot customer issues effectively.
- Collaborate with internal teams to resolve complex customer problems.
- Document interactions and maintain accurate records of customer communications.
3. **Quality Assurance:**
- Ensure that all customer interactions adhere to company standards and policies.
- Monitor and assess customer feedback to identify areas for improvement.
- Participate in training and development opportunities to enhance service delivery.
4. **Relationship Building:**
- Build long-lasting relationships with customers to encourage brand loyalty.
- Understand customer needs and provide tailored solutions to enhance their experience.
- Proactively reach out to customers to ensure satisfaction and address potential issues.
5. **Reporting and Analysis:**
- Prepare regular reports on customer interactions and feedback for management review.
- Analyze trends in customer inquiries to identify opportunities for process improvements.
- Collaborate with the marketing and sales teams to align customer care initiatives with broader company objectives.
**Requirements:**
- **Education & Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in a customer service role, preferably in a remote environment.
- **Technical Skills:**
- Proficient in using customer relationship management (CRM) systems and other relevant software.
- Strong understanding of digital communication tools and platforms.
- **Soft Skills:**
- Excellent planning and organizational skills to manage multiple tasks efficiently.
- Strong people management skills, with the ability to create a positive and engaging customer experience.
- **Personality Traits:**
- Driven and motivated to deliver exceptional results.
- Passionate about customer service and dedicated to continuous improvement.
- **Communication Skills:**
- Exceptional verbal and written communication skills in English.
- Ability to communicate complex information in a clear and concise manner.
**Benefits:**
- Company equipment provided for remote work.
- Comprehensive dental insurance coverage.
- Paid overtime for hours worked beyond regular schedule.
**Working Environment:**
You will have the opportunity to align your work with a greater purpose, contributing to a meaningful mission that enriches the lives of our customers and communities. Our remote work culture offers flexibility while ensuring that you feel connected to a larger team.
**Application Deadline:**
Please submit your application by **September 20, 2024**.
**Equal Opportunity Statement:**
Megaworld Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join us in our mission to serve our customers and communities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
