Remote Customer Care Assistant

Job Description:

Ayala Corporation is seeking a Remote Customer Care Assistant to join our team in Cebu, Central Visayas, PH. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service. The ideal candidate will be confident, driven, possess strong research skills, and demonstrate leadership qualities.

Responsibilities:
- Provide exceptional customer service through various communication channels, including phone, email, and chat
- Assist customers with inquiries, issues, and feedback in a timely and professional manner
- Research and resolve customer complaints and concerns effectively
- Collaborate with team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Identify opportunities for improvement in customer service processes
- Stay up-to-date on company products, services, and policies

Requirements:
- Minimum of 3 years of experience in customer service
- Confident and driven personality
- Strong research skills
- Leadership qualities
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- High school diploma or equivalent required; Bachelor's degree preferred

Benefits:
- Profit sharing
- Travel and spending expenses
- Life insurance

Working Environment:
At Ayala Corporation, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We believe in fostering a supportive and collaborative work environment where everyone has the opportunity to thrive and grow.

Deadline to Apply:
September 20, 2024

Equal Opportunity Statement:
Ayala Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.