Job Description:
Humble Sustainability is seeking a Remote Contact Center Officer to join our team in Cebu, Central Visayas, PH. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role. The ideal candidate will be hardworking, adaptable, and possess strong project management and people management skills.
Responsibilities:
1. Handle inbound and outbound calls, emails, and live chats from customers in a professional and courteous manner.
2. Provide excellent customer service by addressing inquiries, resolving issues, and escalating complex cases to the appropriate department.
3. Maintain accurate records of customer interactions and transactions in the CRM system.
4. Collaborate with team members to ensure a seamless customer experience across all communication channels.
5. Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.
6. Assist in training new team members and providing ongoing support and guidance as needed.
7. Contribute to continuous improvement initiatives to enhance the overall efficiency and effectiveness of the contact center operations.
Requirements:
1. Bachelor's degree in a related field preferred.
2. Minimum of 3 years of experience in a contact center or customer service role.
3. Excellent communication skills, both written and verbal.
4. Strong problem-solving abilities and attention to detail.
5. Proficiency in CRM software and Microsoft Office Suite.
6. Ability to work independently and as part of a team in a remote setting.
7. Availability to work flexible hours, including evenings and weekends.
Benefits:
1. Profit sharing opportunities based on performance.
2. Company-provided equipment for remote work.
3. Paid overtime for additional hours worked beyond the standard schedule.
Working Environment:
At Humble Sustainability, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to making a positive impact on the environment and society through sustainable practices and innovative solutions.
Deadline to Apply:
Interested candidates should submit their applications by September 9, 2024.
Equal Opportunity Statement:
Humble Sustainability is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
