Job Description:
Zalora Philippines is seeking a Remote Contact Center Manager to join our team in Cebu, Central Visayas, PH. This part-time position is ideal for a candidate with 8 years of experience in contact center management at a mid-to-senior level. The successful candidate will be independent, driven, and possess strong decision-making skills and attention to detail.
Responsibilities:
- Manage a team of remote contact center agents to ensure high-quality customer service and support
- Develop and implement contact center strategies to improve efficiency and effectiveness
- Monitor and analyze key performance indicators to identify areas for improvement
- Conduct regular performance evaluations and provide feedback and coaching to team members
- Collaborate with other departments to address customer issues and improve overall customer experience
- Ensure compliance with company policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Maintain accurate records and reports on contact center activities
Requirements:
- 8 years of experience in contact center management
- Strong leadership and communication skills
- Proven track record of driving results and meeting targets
- Ability to work independently and make decisions under pressure
- Attention to detail and strong problem-solving skills
- Proficiency in Microsoft Office and contact center software
- Bachelor's degree in Business Administration or a related field is preferred
Benefits:
- Medical coverage
- Paid overtime
- Company equipment provided for remote work
Working Environment:
At Zalora Philippines, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best possible customer experience and we are looking for a Contact Center Manager who shares our commitment to excellence.
Deadline to Apply:
Interested candidates should submit their applications by September 16, 2024.
Equal Opportunity Statement:
Zalora Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
