**Job Title:** Remote Contact Center Associate
**Company:** PearlPay
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**About PearlPay:**
At PearlPay, we are committed to revolutionizing the payment landscape in the Philippines. Our mission is to simplify transactions while providing exceptional service to our clients. We believe in fostering an entrepreneurial spirit within our workplace, empowering our team members to innovate and grow in their roles.
**Job Summary:**
We are seeking a passionate and hardworking Remote Contact Center Associate to join our team. In this role, you will be the frontline connection between our company and our valued customers. Your primary responsibilities will involve handling customer inquiries, resolving issues efficiently, and providing exceptional service to enhance customer satisfaction and loyalty.
**Key Responsibilities:**
- **Customer Support:** Respond to inbound calls, emails, and chat inquiries from customers, addressing their questions and concerns with accuracy and professionalism.
- **Issue Resolution:** Identify and resolve customer issues in a timely manner, utilizing problem-solving skills and resources available to ensure a satisfactory outcome.
- **Communication:** Maintain clear and effective communication with customers, providing updates on their requests and ensuring they feel valued and understood.
- **Data Management:** Accurately record customer interactions and maintain detailed documentation of inquiries, resolutions, and feedback for future reference.
- **Product Knowledge:** Stay informed about PearlPay's products and services to provide customers with accurate information and assist them in navigating our offerings.
- **Team Collaboration:** Work closely with team members and other departments to escalate complex issues and facilitate a seamless customer experience.
- **Performance Metrics:** Meet established performance metrics, including response times, resolution rates, and customer satisfaction scores.
- **Continuous Improvement:** Actively participate in training sessions and provide feedback to improve processes and enhance customer interactions.
**Requirements:**
- **Education:** High school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
- **Experience:** Minimum of 2 years of experience in a contact center or customer service role.
- **Technical Skills:** Proficient in using CRM software, Microsoft Office Suite, and comfortable with remote communication tools.
- **Personality Traits:**
- Passionate about delivering exceptional customer service.
- Hardworking and dedicated to meeting customer needs and team goals.
- **Soft Skills:**
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong decision-making skills to resolve customer issues effectively and efficiently.
**Benefits:**
- Free food: Enjoy meals provided by the company to keep you energized and motivated.
- Gym membership: Access to a local gym to promote health and wellness.
- Disability insurance: Coverage to ensure peace of mind in case of unforeseen circumstances.
**Working Environment:**
At PearlPay, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We promote creativity, innovation, and personal growth, fostering a collaborative team environment that values every individual's contributions.
**Application Deadline:**
Please submit your application by October 5, 2024.
**Equal Opportunity Statement:**
PearlPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
