Remote Contact Center Assistant

Job Description:

Homebase is seeking a Remote Contact Center Assistant to join our team in Makati, NCR, Philippines. This part-time entry-level position requires at least 1 year of experience in a customer service or contact center role. The ideal candidate will be driven, confident, possess strong persuasion and critical thinking skills, and prioritize understanding and empathy in all interactions.

Responsibilities:
- Handle inbound and outbound calls, emails, and live chats from customers
- Provide excellent customer service and support to resolve inquiries and issues
- Assist customers with product information, orders, returns, and other inquiries
- Document all customer interactions accurately in the CRM system
- Collaborate with other team members to ensure a seamless customer experience
- Meet and exceed performance metrics and goals set by the company
- Continuously improve knowledge of products, services, and processes

Requirements:
- 1 year of experience in a customer service or contact center role
- Driven and confident personality traits
- Strong persuasion and critical thinking skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using CRM systems and other customer service tools
- High school diploma or equivalent required, college degree preferred

Benefits:
- Paid overtime for additional hours worked
- Relocation allowance for eligible candidates
- Remote work flexibility for a better work-life balance

Working Environment:
At Homebase, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply:
Interested candidates should apply by September 6, 2024.

Equal Opportunity Statement:
Homebase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.