**Job Title: Remote Client Support Specialist**
**Company: Robinsons Land Corporation**
**Location: Quezon City, NCR, PH**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
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**Job Description:**
Robinsons Land Corporation is seeking a motivated and energetic **Remote Client Support Specialist** to join our vibrant team! As a pivotal part of our client support structure, you will ensure that our clients receive exceptional service and support, helping to cultivate lasting relationships and positive experiences. This is a unique opportunity for entry-level candidates who aspire to build a career in client support and services within a leading real estate company.
**Key Responsibilities:**
1. **Client Communication**:
- Respond promptly to client inquiries via various channels such as email, chat, and phone to provide accurate information and support.
- Maintain a positive and friendly demeanor in all client interactions to enhance overall customer satisfaction.
2. **Issue Resolution**:
- Identify, investigate, and resolve client issues and concerns efficiently while ensuring a delightful outcome for the client.
- Coordinate with other departments to ensure that client needs are met and issues are followed up with appropriate resolution strategies.
3. **Documentation and Reporting**:
- Maintain detailed records of client interactions, concerns, and resolutions in the CRM system.
- Prepare regular reports on client feedback and support metrics to assist in the strategic planning of client services.
4. **Client Education**:
- Provide clients with accurate information regarding products, services, and processes offered by Robinsons Land Corporation.
- Create and distribute informative materials to educate clients about available resources and self-help tools.
5. **Collaboration**:
- Work closely with the sales and marketing teams to provide insights on client wants and trends that can drive improvements in our offerings.
- Participate in team meetings to share client experiences and suggest ways to enhance customer service practices.
6. **Continuous Improvement**:
- Engage in training and development activities to enhance personal skills and knowledge related to client support and company offerings.
- Proactively gather feedback from clients to identify areas for improvement in service delivery.
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**Requirements:**
- **Education**: High school diploma or equivalent; pursuing a relevant degree is a plus.
- **Experience**: No prior experience required; however, internships or volunteer experiences in customer service or related fields are advantageous.
- **Personality Traits**:
- Hardworking and dedicated to continually striving for excellence.
- Energetic with a positive attitude that contributes to a vibrant work environment.
- **Soft Skills**:
- Strong attention to detail that enables accurately processing inquiries and resolving issues.
- Strategic planning skills to anticipate client needs and contribute to service enhancements.
- **Technical Skills**:
- Familiarity with CRM software is a plus, but not mandatory; training will be provided.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with digital communication platforms.
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**Benefits:**
- Parental leave
- Paid sick leave
- Paid Time Off (PTO)
**Working Environment:**
At Robinsons Land Corporation, we believe in fostering a joyful and vibrant work environment that inspires our employees to thrive. A supportive team culture where ideas are valued and innovation is encouraged is at the heart of our organization.
**Application Deadline:**
Please submit your application by **October 2, 2024**.
**Equal Opportunity Statement:**
Robinsons Land Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
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Join our team and help us create exceptional experiences for our clients – apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
