Remote Client Support Specialist

Job Description:

MetroMart is seeking a Remote Client Support Specialist to join our team in Makati, NCR, PH. As a part-time Associate Level position, the Remote Client Support Specialist will be responsible for providing exceptional customer service to our clients through various communication channels. The ideal candidate will have at least 2 years of experience in a customer support role and possess a strong work ethic.

Responsibilities:
- Respond to client inquiries and issues via email, chat, and phone in a timely and professional manner
- Troubleshoot and resolve client concerns with a focus on problem-solving and critical thinking
- Maintain accurate records of client interactions and transactions
- Collaborate with other team members to ensure a seamless client experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to clients
- Assist with other administrative tasks as needed

Requirements:
- Energetic and hardworking personality
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other relevant software
- High school diploma or equivalent required; Bachelor's degree preferred

Benefits:
- Training & professional development opportunities
- Parental leave
- Paid sick leave

Working Environment:
At MetroMart, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing the best possible service to our clients while fostering a supportive and collaborative work environment.

Equal Opportunity Statement:
MetroMart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: ********

Join our team at MetroMart and help us provide top-notch client support to our valued customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.