**Job Title:** Remote Client Support Associate
**Company:** BeamAndGo
**Location:** Davao City, Davao, Philippines
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
### **Job Description:**
BeamAndGo is seeking a dedicated and proactive Remote Client Support Associate to join our team. As a part of a committed workforce with an emphasis on environmental responsibility and sustainable practices, you will play a crucial role in ensuring our clients receive exceptional support and guidance related to our products and services. This part-time position offers a unique opportunity to contribute to a socially responsible company while enjoying the flexibility of remote work.
### **Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively via email, chat, and phone.
- Provide comprehensive product knowledge to clients to facilitate better understanding and usage of services.
2. **Issue Resolution:**
- Identify client issues and obstacles through active listening and research, offering timely solutions that enhance customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex technical or service-related issues.
3. **Documentation and Reporting:**
- Maintain detailed records of client interactions, feedback, and issue resolutions in the customer relationship management (CRM) system.
- Analyze client trends and feedback to improve service processes and enhance user experience.
4. **Research and Product Improvement:**
- Continuously engage in research to stay updated on product features and industry best practices to better assist clients.
- Participate in team meetings to share insights about client experiences and suggest improvements in product functionality and support processes.
5. **Cooperation and Team Support:**
- Work collaboratively with other team members to ensure overall department goals are met, sharing insights and strategies that could improve teamwork and efficiency.
- Support new hire training initiatives by sharing knowledge of processes and client interactions.
6. **Sustainability and Environmental Initiatives:**
- Promote BeamAndGo's commitment to sustainable practices within your role, encouraging clients and colleagues alike to engage in environmentally responsible behavior.
- Assist in the development of support materials that highlight BeamAndGo's eco-friendly initiatives.
### **Requirements:**
- **Education & Experience:**
- Bachelor's degree in a relevant field preferred.
- Minimum of 4 years of experience in customer support or related roles.
- Experience in a remote work environment is a plus.
- **Technical Skills:**
- Proficient with customer support software (e.g., Zendesk, Freshdesk) and CRM systems.
- Strong understanding of basic technical troubleshooting processes.
- **Personality Traits:**
- Independent and motivated self-starter who can work with minimal supervision.
- Strong sense of responsibility and ownership in resolving client issues.
- **Soft Skills:**
- Excellent cooperation and team-building skills, with the ability to work effectively with colleagues across various functions.
- Strong research skills to analyze client needs and support the development of effective solutions.
- **Communication Skills:**
- Exceptional verbal and written communication skills in English.
- Ability to convey complex information clearly and concisely to clients.
### **Benefits:**
- Dental insurance
- Provision of company equipment to facilitate remote working
- Life insurance
- Opportunities for personal and professional growth within a socially responsible organization
### **Working Environment:**
At BeamAndGo, we are committed to fostering an inclusive and empowering remote work culture. We value environmental responsibility and sustainability in all our practices, striving to contribute positively to the planet.
### **Application Information:**
If you are passionate about delivering outstanding client support while promoting sustainability, please apply by sending your resume and a cover letter outlining your relevant experience and motivation for applying to [insert application email or link].
**Application Deadline:** September 20, 2024
**Equal Opportunity Statement:**
BeamAndGo believes in a workplace that promotes diversity and inclusion. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
