**Job Title:** Remote Client Support Assistant
**Company:** Xepto Computing
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Xepto Computing is seeking a motivated and adaptable Remote Client Support Assistant to join our dynamic team. This entry-level position is perfect for individuals eager to start their career in client support while working in a collaborative and flexible remote environment. The selected candidate will play a crucial role in ensuring our clients receive exceptional service and support, helping them maximize their experience with our technology solutions.
### Responsibilities
- **Client Interaction:** Engage with clients via email, chat, and phone to address inquiries, troubleshoot issues, and provide timely solutions.
- **Issue Resolution:** Diagnose issues reported by clients by utilizing problem-solving skills and critical thinking to identify root causes and develop effective solutions.
- **Documentation:** Maintain accurate records of client interactions, issues, and resolutions in our CRM system, ensuring all data is up-to-date for future reference.
- **Product Knowledge:** Quickly develop a deep understanding of Xepto Computing's products and services, enabling effective communication and support to clients.
- **Team Collaboration:** Work closely with senior support staff and cross-functional teams to escalate complex issues and share feedback for continuous improvement.
- **Customer Education:** Create and provide basic instructional materials or guides to clients to enhance their understanding and utilization of our products.
- **Feedback Gathering:** Actively solicit client feedback to contribute to the improvement of our services and products, channeling this information to the appropriate stakeholders.
- **Continuous Learning:** Participate in training sessions and professional development opportunities to enhance both technical and interpersonal skills.
### Requirements
**Education & Experience:**
- No prior experience required; however, a keen interest in technology and client service is essential.
**Personality Traits:**
- **Adaptable:** Ability to adjust quickly to changing priorities and conditions in a remote working environment.
- **Independent:** Self-motivated and capable of managing your time and tasks without direct supervision.
**Soft Skills:**
- **Emotional Intelligence:** Proficient in understanding and responding to client emotions and concerns, fostering strong relationships.
- **Critical Thinking:** Strong analytical skills with the ability to assess situations clearly and make informed decisions effectively.
**Technical Skills:**
- Basic familiarity with computers, applications, and online communication tools.
- Basic understanding or desire to learn about customer relationship management (CRM) systems.
### Benefits
- **Profit Sharing:** Participate in the company's profit-sharing program to reward your contributions.
- **Training & Professional Development:** Access to regular training sessions and resources to help you grow in your career.
- **Free Food:** Enjoy complimentary meals during working hours to nourish your body and keep you energized.
### Working Environment
At Xepto Computing, we prioritize the personal and professional development of our employees. Our remote work environment is designed to foster collaboration, creativity, and continuous learning. We encourage team members to take ownership of their roles while providing ample support and resources to help them thrive.
### Application Deadline
Interested candidates are encouraged to apply by **October 2, 2024**.
### Equal Opportunity Statement
Xepto Computing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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Join Xepto Computing and be part of a forward-thinking company dedicated to innovation and client satisfaction! We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
