**Job Title**: Remote Client Service Associate
**Company**: Solaire Resort & Casino
**Location**: Cebu, Central Visayas, PH
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 3
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### Job Description:
Solaire Resort & Casino is seeking a motivated and dedicated Remote Client Service Associate to join our dynamic team. This part-time position offers the opportunity to work from the comfort of your home while delivering exceptional customer service to our valued clients. As a key player in our client services team, you will contribute significantly to enhancing client satisfaction and fostering lasting relationships with our guests.
### Responsibilities:
- **Customer Engagement**: Act as the first point of contact for clients, addressing inquiries via phone, email, or chat in a professional and timely manner. Ensure a first-class customer experience in each interaction.
- **Issue Resolution**: Proactively resolve client issues and concerns by understanding their needs and providing effective solutions. Collaborate with other departments when necessary to address complex queries and complaints.
- **Client Relationship Management**: Develop and maintain strong relationships with clients through effective communication and follow-ups. Understand their preferences and provide tailored recommendations to enhance their experience.
- **Documentation and Reporting**: Accurately document client interactions and maintain comprehensive records of inquiries and resolutions. Generate reports on client interactions and feedback for management review.
- **Feedback Collection**: Gather client feedback and insights regarding services offered and suggest improvements to enhance service delivery in line with clients' expectations.
- **Product Knowledge**: Stay updated on Solaire's services, promotions, and events to provide clients with accurate information and tailored recommendations.
- **Team Collaboration**: Work closely with other team members to ensure seamless service delivery and share insights and strategies for enhancing client satisfaction.
- **Training and Development**: Participate in ongoing training sessions to improve service skills and stay aligned with industry best practices.
### Requirements:
- **Education & Experience**: Bachelor's degree preferred, with a minimum of 3 years of experience in client service or related fields, preferably in the hospitality or service industry.
- **Personality Traits**:
- Motivated: A self-starting approach with the ability to work independently and meet deadlines.
- Dedicated: Demonstrated commitment to delivering outstanding client service and ensuring client satisfaction.
- **Soft Skills**:
- Innovation: Ability to think creatively and provide innovative solutions to client issues.
- Planning: Strong organizational skills to effectively manage workload and prioritize tasks in a fast-paced environment.
- **Technical Skills**: Proficient in using customer service software and CRM systems; familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) is an advantage.
- **Communication Skills**: Exceptional verbal and written communication skills with the ability to convey information clearly and purposefully.
- **Adaptability**: Flexibility to adapt to changes in client needs and organizational priorities.
### Benefits:
- Free accommodation during work assignments (where applicable).
- Gym membership to promote a healthy work-life balance.
- Company equipment provided for remote work effectiveness.
### Working Environment:
At Solaire Resort & Casino, we foster an environment of transparency and open dialogue. We believe that effective communication at all levels helps our team members thrive and contribute meaningfully to our mission of delivering extraordinary service to our guests.
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### Application Deadline:
Interested candidates are encouraged to apply by **October 5, 2024**.
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### Equal Opportunity Statement:
Solaire Resort & Casino is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
