**Job Title:** Remote Client Service Associate
**Company:** Great Deals E-commerce Corporation
**Location:** Parañaque, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description:
Great Deals E-commerce Corporation is seeking a passionate and dedicated Remote Client Service Associate to join our dynamic team. As a key player in our customer service department, you will be responsible for providing exceptional support to our valued clients while embodying our company's commitment to understanding and empathy in all interactions.
### Responsibilities:
- **Client Interaction:**
- Respond promptly to customer inquiries via email, chat, and social media platforms.
- Address customer complaints and provide solutions in a professional manner.
- Follow up with clients to ensure their needs are met and they are satisfied with our services.
- **Product Knowledge:**
- Develop a deep understanding of our products and services to effectively assist clients.
- Stay updated on new product launches and company policies.
- **Administrative Support:**
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Assist in processing orders, returns, and refunds as needed.
- Prepare and send reports on client feedback for continuous improvement.
- **Team Collaboration:**
- Work closely with other departments, such as marketing and logistics, to streamline service processes.
- Attend team meetings to discuss weekly goals, challenges, and achievements.
- **Innovation and Improvement:**
- Provide ideas and suggestions for improving the customer service experience.
- Actively participate in training sessions and workshops to enhance your skills.
### Requirements:
- **Education:** High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
- **Experience:** No prior experience required; however, experience in customer service or sales is a bonus.
- **Personality Traits:**
- Passionate about providing great service and helping others.
- Dedicated to achieving goals and improving personally and professionally.
- **Soft Skills:**
- **Leadership:** Ability to inspire others and foster a positive team environment, even in a remote setting.
- **Innovation:** Willingness to think outside the box and contribute novel ideas to enhance client experiences.
- **Technical Skills:**
- Familiarity with basic computer applications and customer relationship management (CRM) systems is preferred but not mandatory.
- Strong typing and communication skills in English.
### Benefits:
- Free food (variety of snacks and drinks provided)
- Visa sponsorship for qualified candidates
- Paid Time Off (PTO)
### Working Environment:
We promote a workplace culture that prioritizes understanding and empathy in all client interactions. Our team thrives on collaboration, support, and open communication.
### Deadline to Apply:
Please submit your application by **October 13, 2024**.
### Equal Opportunity Statement:
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
