Job Description:
Cropital is seeking a Remote Chat Support Manager to join our team in Antipolo, Calabarzon, PH. This part-time position is ideal for a candidate with 6 years of experience in a similar role and is at a mid-to-senior level in their career. The ideal candidate will be confident, dedicated, cooperative, and adaptable.
Responsibilities:
1. Manage a team of remote chat support agents, providing guidance, training, and support as needed.
2. Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction.
3. Develop and maintain chat support procedures and guidelines to ensure consistent and high-quality service.
4. Handle escalated customer inquiries and provide resolutions in a timely and professional manner.
5. Collaborate with other departments to address customer issues and improve overall customer experience.
6. Stay up-to-date on industry trends and best practices in chat support management.
Requirements:
1. 6 years of experience in chat support or customer service roles.
2. Proven experience in a leadership or managerial role.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and attention to detail.
5. Ability to work independently and as part of a team.
6. Proficiency in chat support software and tools.
7. Bachelor's degree in a related field is preferred.
Benefits:
1. Medical coverage
2. Dental insurance
3. Paid Time Off (PTO)
Working Environment:
At Cropital, we promote work-life balance and employee well-being. Our team is dedicated to creating a positive and supportive work environment where everyone can thrive.
Deadline to Apply: ********
Equal Opportunity Statement:
Cropital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Cropital complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
