**Job Title:** Remote Chat Support Associate
**Company:** Plentina
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Plentina is seeking a passionate and dedicated Remote Chat Support Associate to join our innovative team. As a part of this dynamic organization, you will play a crucial role in ensuring optimal customer satisfaction by providing high-quality support through chat channels. This entry-level position is ideal for individuals who are eager to learn and grow in a technology-driven environment. If you are looking to kick-start your career in customer support and thrive in a collaborative setting, we want to hear from you!
**Key Responsibilities:**
- **Customer Support:** Respond to customer inquiries via chat in a timely, professional, and friendly manner. Address various issues including account queries, service inquiries, and technical support.
- **Problem Solving:** Analyze customer issues and provide effective solutions while ensuring a positive customer experience. Escalate complex problems to appropriate departments when necessary.
- **Responsible Documentation:** Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system to continually improve service quality.
- **Product Knowledge:** Acquire a deep understanding of Plentina's products and services to provide informative and relevant responses to customer questions.
- **Collaboration:** Work closely with other team members and departments to ensure information is shared effectively and customer issues are resolved quickly and efficiently.
- **Feedback Loop:** Gather customer feedback and insights to contribute to the ongoing improvement of our products and services. Share pertinent information with the team to enhance overall customer satisfaction.
- **Continuous Learning:** Actively participate in training sessions and self-study opportunities to continuously improve product knowledge and customer service skills.
- **Adherence to Policies:** Follow company policies and procedures while maintaining a professional demeanor at all times.
**Requirements:**
- **Education:** A high school diploma or equivalent. Any additional education in customer service, business, or marketing is a plus but not mandatory.
- **Availability:** Flexible availability, including evenings and weekends, as this is a part-time remote position.
- **Technical Proficiency:** Basic knowledge of chat support software and comfort in using technology and various digital communication platforms.
- **Personality Traits:**
- **Passionate:** Show enthusiasm for helping customers and a commitment to providing excellent service.
- **Dedicated:** Demonstrate a strong work ethic and reliability, ensuring customer needs are prioritized.
- **Soft Skills:**
- **Strategic Planning:** Ability to approach customer inquiries with a strategic mindset, finding the best solutions efficiently.
- **Cooperation:** Strong collaborative skills to work effectively within a team and support mutual goals.
**Benefits:**
- **Profit Sharing:** Opportunity to earn a share of company profits as we grow together.
- **Travel & Spending Expenses:** Reimbursement for travel and other work-related expenses to support your role.
- **Employee Discounts:** Attractive discounts on Plentina products and services.
**Working Environment:**
Join a forward-thinking company that harnesses cutting-edge technology to drive innovation and operational efficiency. Collaborate with a team that values your voice and encourages creativity while you work remotely.
**Application Deadline: October 2, 2024**
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**Equal Opportunity Statement:**
Plentina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, sexual orientation, disability, or any other status.
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If you are ready to embark on an exciting journey with Plentina as a Remote Chat Support Associate, please submit your application today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
