Remote Call Center Officer

Job Description:

Phoenix Petroleum Philippines is seeking a motivated and resourceful Remote Call Center Officer to join our team in Davao City, Philippines. As an entry-level position, no prior experience is necessary, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:1. Handle inbound and outbound calls with customers in a professional and courteous manner.2. Provide accurate and timely information regarding products, services, and promotions.3. Resolve customer inquiries and complaints efficiently and effectively.4. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.5. Collaborate with team members and management to improve processes and enhance the customer experience.6. Keep detailed records of customer interactions and transactions.7. Adhere to company policies and procedures at all times.8. Meet and exceed performance targets and goals set by the organization.

Requirements:1. Motivated and resourceful individual who thrives in a fast-paced environment.2. Strong people management skills with the ability to handle challenging situations professionally.3. Creative problem-solving abilities to address customer needs and concerns.4. Excellent communication skills, both verbal and written.5. Ability to work independently and as part of a team.6. Proficient in basic computer skills and familiarity with call center technology.7. Must have a quiet and distraction-free workspace for remote work.

Benefits:1. Travel opportunities for top performers.2. Profit sharing based on individual and team performance.3. Visa sponsorship for career advancement opportunities.

Working Environment:At Phoenix Petroleum Philippines, we believe in aligning work with a greater purpose. As a Remote Call Center Officer, you will have the opportunity to contribute to a meaningful mission while growing professionally in a supportive and inclusive environment.

Deadline to Apply: March 19, 2024

Equal Opportunity Statement:Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected category. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.