**Job Title:** Remote Account Support Assistant
**Company:** Smart Communications
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
---
**Job Description:**
Smart Communications is seeking a dynamic and enthusiastic Remote Account Support Assistant to join our growing team. This entry-level position is perfect for individuals passionate about customer service and eager to build a career in account management. As a Remote Account Support Assistant, you will play a vital role in supporting our clients by providing exceptional service, maintaining client relationships, and enhancing overall customer satisfaction.
**Key Responsibilities:**
1. **Client Communication:**
- Respond promptly and professionally to client inquiries via email, chat, and phone.
- Maintain clear and open communication with clients to understand their needs and expectations.
2. **Account Management:**
- Assist in the onboarding process for new clients, ensuring all necessary documentation is completed and submitted.
- Update and maintain client records in our database, ensuring accuracy and confidentiality.
- Support account managers in tracking project milestones and deliverables.
3. **Problem Resolution:**
- Identify and troubleshoot client issues and provide effective solutions in a timely manner.
- Collaborate with team members to address complex client issues and implement necessary adjustments.
4. **Reporting and Documentation:**
- Generate regular reports on account activities, client feedback, and project status.
- Document all interactions with clients and maintain comprehensive records of queries and resolutions.
5. **Administrative Support:**
- Assist in the preparation of presentations, reports, and proposals for client meetings.
- Help manage and organize project timelines and schedules to ensure timely completions.
6. **Continuous Improvement:**
- Engage in training and development opportunities to enhance product knowledge and customer service skills.
- Provide feedback from clients to help improve processes and service delivery.
**Requirements:**
- **Education:** High school diploma or equivalent; additional coursework or degree in business, communications, or a related field is a plus.
- **Experience:** No prior experience is required; we welcome enthusiastic candidates eager to learn.
- **Personality Traits:**
- Energetic with a positive attitude.
- Independent and self-motivated, able to work effectively without direct supervision.
- **Soft Skills:**
- Strong adaptability skills, able to thrive in a dynamic and fast-paced environment.
- Proficient project management abilities to prioritize tasks, set deadlines, and manage time efficiently.
- **Technical Skills:**
- Basic understanding of customer service software, CRM, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn new software and tools with minimal guidance.
- **Communication Skills:**
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills to interact effectively with clients and team members.
**Benefits:**
- Free accommodation
- Parental leave
- Profit sharing
**Working Environment:**
At Smart Communications, we embrace diversity and create an inclusive culture that values and respects all perspectives. Our commitment to fostering a supportive work environment ensures that every team member feels valued and empowered to contribute to our company's success.
**Application Deadline:** Please submit your application by ******** .
---
**Equal Opportunity Statement:**
Smart Communications is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
