Relationship Manager

Client Management and Support:

- Act as the primary point of contact for clients, addressing their queries, concerns, and issues related to payment processing services.

-Ensure clients are satisfied with the services provided and work proactively to resolve any problems they may encounter.

Onboarding and Training:

- Assist new clients with the onboarding process, ensuring a smooth transition and integration of payment processing solutions.

Relationship Building:

-Develop and maintain strong relationships with clients, understanding their business needs and goals.

Market and Industry Knowledge:

-Stay informed about industry trends, regulatory changes, and competitive offerings in the payment processing space.

- Provide clients with insights and recommendations based on industry knowledge and trends.

Problem Solving and Issue Resolution:

- Address and resolve any technical or operational issues that clients may encounter with the payment processing systems.

- Coordinate with internal teams, such as technical support or product development, to ensure timely resolution of client issues.

Reporting and Documentation:

- Maintain accurate and up-to-date records of client interactions, issues, and resolutions.

- Provide regular reports to management on client satisfaction, account status, and any significant developments.

Compliance and Risk Management:

- Ensure that clients adhere to compliance requirements and industry regulations.

- Monitor and manage any potential risks associated with client accounts.

Collaboration and Coordination:

- Share client feedback with relevant teams to help improve products and services.