Relationship Manager

JOB DESCRIPTION Relationship Managers who will be assigned to build, manage, and improve relationships with company''s Circle clients (VVIP). They will be the single point of contact of these clients for any inquiry, request or concern post-sale, and ensure timely resolutions. Aside from resolving customer issues, their responsibilities will include regular social calls to clients to strengthen rapport and brand loyalty. They will be closely collaborating with all company Project Teams to find solutions to client issues. These managers will also work with company''s Customer Experience Group (CXG) in the execution of its Premier Circle-focused initiatives and will build up our personal customer information database. SKILLS AND QUALIFICATIONS At least 35-45 years old Must have held a senior position in a frontliner post for 3 years or more (i.e. hospitality, sales, preferred/private banking, airlines) Excellent oral and written communication skills Ability to lead and work within a team Excellent conflict resolution and interpersonal skills Exceptional organizational and analytical skills Excellent presentation and negotiation skills Strategic thinker Strong work ethic Preferably fluent or can speak/understand Mandarin or Fukien FOCUS AREAS Build Premier Circle (PC) customer relationships Resolve customer issues Manage customer communication proactively inform, remind and update Implement CXG PC-initiatives and conduct client visits