Regulatory Compliance Manager (Financial)

SKILL AND QUALIFICATIONS:• Standard Delivery Ops Manager role, no domain
• 8 to 12 years of work experience; with 5 to 10 years supervisory experience
• Preferred financial background
Responsibilities:Manage and Develop the Service Delivery Operations team.Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process).Manage Solution Delivery:Ensure execution of delivery work across one or more service delivery operations.Drive optimization of delivery of standard solutions within area(s) of expertise.Manage to Contract Operational and Financial Commitments:Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required).Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.Participate in solution design processes:May lead or support the design of new offerings or services for industry/functional/technical areas.May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.Work with Delivery Account Management Leaders and Commercial Directors to proactively:Address performance issues across the service delivery operations, create operational approach and implement continuous improvement.Manage supply and demand, service quality and processes to meet delivery expectations.
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