Regulatory Compliance Manager (Financial)

SKILL AND QUALIFICATIONS:
• Standard Delivery Ops Manager role, no domain
• 8 to 12 years of work experience; with 5 to 10 years supervisory experience
• Preferred financial background

Responsibilities:
Manage and Develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)

Manage Solution Delivery
• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within area(s) of expertise
Manage to Contract Operational and Financial Commitments
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.

Participate in solution design processes.
• May lead or support the design of new offerings or services for industry/functional/technical areas
• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.

Work with Delivery Account Management Leaders and Commercial Directors to proactively
• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
• Manage supply and demand, service quality and processes to meet delivery expectations