TheRecruitment Onboarding Specialisthas the overall responsibility for the onboarding process and for meeting required SLAs specific to onboarding. They have some people management responsibility (training, on the job performance and coaching).
They are accountable for ensuring legal and regulatory compliance of their process for a country, in collaboration with the account's SMEs. They are accountable for meeting compliance and control requirements for their process. The employee leads onboarding support or the business.
Key Responsibilities:
Serves as focal for onboarding activities with client contacts and the internal team
Supports the CSM in account planning and execution of projects and action plans to achieve expected outcomes on a year by year basis.
Has knowledge of the account's recruitment (SOW), SLA definitions and other contractual obligations specific to onboarding
Responsible in ensuring all Service Level Agreement (SLAs) are met and work is distributed to the team as evenly as possible
Participates in regular Team Meetings / Operational Reviews with the Tower Services Lead/ Leads discussion on daily/weekly/monthly deliverables
Acts as a Client's point of contact for unresolved issues / escalations, resolution tracking until closure, exception handling, audits, etc with the HRPO for the onboarding process
Coordinates with the HR PO or HR DM if escalation is about performance of practitioner or process related
Ensures that process documents are updated annually or as needed whenever processes change
Serves as the creator of process documents that will be reviewed by the HRDM and HRPO
Supports review of business controls status regularly with business controls support for the account (upcoming deadlines, reporting requirements, issues / hot topics and audits) and feeds
Acts as the focal point of the account who will work with the Business Controls POC.
Prepares the Root Cause Analysis (RCA) and work with the HRPO and HRDM if issues are People related.
Participate in presenting and discussing with the Client, Talent Services Lead or Client Services Manager as needed.
Impact (both FTE and process impact) with the help of the Talent Services Lead
Provide process guidance for talent coordinators and coordinate with the HRDM for any performance issues
Participate in forecasting affecting results based on CI /Automation projects.
Generates, prepares and submits reports to Talent Services Lead or PMO for review and approval
Prepares reports and participates in regular Team Meetings / Operational Reviews across processes to cascade information and gather inputs, feedback, concerns from the team and work on addressing them.
Performs pre and post audits as required by the process
Works with HRPO for process related QA issues.
Participates and coordinates crisis management focal (manage cross-process critical situations, manages follow through on action items and the communication around it to all stakeholders – site management, client and PMO).
Participates in the Continuous Improvement Workshops
