Real Time Analyst

Details of the offer

As a Real-Time Analyst, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include:

• Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues.
• Data analysis: Analyzing performance metrics to identify trends, opportunities for improvement, and areas of concern.
• Reporting: Generating accurate and timely reports to keep stakeholders informed about operational performance.
• Problem-solving: Identifying and resolving issues that may impact service levels or customer satisfaction.
• Collaboration: Working closely with operations teams to implement strategies for improving efficiency and productivity.

QUALIFICTAIONS:
• We require at least 2 years solid experience in RTA - healthcare is an advantage.
• Willing to work ONSITE and SHIFTING SCHEDULE in TAGUIG


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Systems Engineer

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet serv...


Rise - National Capital Region

Published a month ago

Fullstack Web Developer

About the Role Full Stack Developers work individually or part of a team to develop and maintain a variety of web projects. They are responsible for buildin...


Penbrothers - National Capital Region

Published a month ago

Junior It Soc Analyst (Work From Home)

Nityo Infotech is on the lookout for dedicated IT Security Operations Center Level 1 Analysts. If you're ready to step into the world of cybersecurity and wo...


Nityo Infotech - National Capital Region

Published a month ago

Salesforce Reporting Analyst

COMPANY PROFILE:A trusted BPO company provide services such as brand representation, field education, event promotion, and innovative retail solutions. Addit...


Jk Network Services - National Capital Region

Published a month ago

Built at: 2024-11-13T03:32:38.031Z